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We observed staff interacting with people in a very supportive and respectful manner. One relative told us, “It’s like home from home here for my grandfather. In the main people’s preferences, interests and individual needs had been recorded along with the actions required to ensure these were met. This helped to make sure that people were provided with an individualised service that met their specific requirements. This meant that staff may not have been fully informed of the preferences of each person.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice. We looked around the building and found it had been refurbished, maintained, was clean and a safe place for people to live.
Conifers Nursing Home
A visiting health professional confirmed that staff followed any advice given, that staff were always respectful and that the care home was, “Very homely and caring”. People’s health and care needs had been assessed with them and people had been involved, as far as they wished, in writing their plans of care. Specialist dietary, mobility and equipment needs had been identified in care plans as required.
In the entrance hallway, the home had a Statement of Purpose and Service User Guide and previous inspection reports, providing details of the services available. This information should help people make an informed choice about moving into The Conifers. The home is registered to provide personal care and accommodation for up to 15 residents. Care is provided on a 24 hour basis, including waking watch support throughout the night.
Care homes in Thornton
Medication care plans and risk assessments provided staff with a good understanding about specific requirements of each person who lived at Conifers Care Home. We found the registered provider continued to provide a good standard of care to people who lived at the home. – the service is performing badly and we've taken enforcement action against the provider of the service. We additionally observed that the home worked with external providers adequately. A visiting community nurse told us, “The staff have a good rapport with patients. I would recommend the Conifers and would have no doubts about placing my mum here”.
We asked people about their (or their loved one’s) experiences of living at the home. The people we spoke with were not really sure whether they had seen a copy of the home’s complaint procedure but were completely unconcerned about this. However people spoken with did know who they would complain to if they were unhappy. I am always being asked if everything is alright and I always say yes because it is”. We saw people were offered a variety of foods and people told us they liked the meals at Conifers Care Home.
Other inspections for this house
All accommodation and facilities at the home are provided at ground floor level. There are 13 single rooms and two rooms which are available for people to share, such as couples. The Conifers Care Home is registered to provide personal care and accommodation for up to 15 older people. There are 13 single rooms and two rooms which are available for people to share. The Conifers Care Home is a residential care home for older people. The home is registered to provide personal care and accommodation for up to 15 people.
Glenthorne No2 Care Home Limited accepts adults including people with Alzheimer's and other forms of dementia. Additionally, the residency is able to support people with eating disord... Thornton Lodge Care Home 23 Trunnah Road, Thornton Cleveleys, FY5 4HF ★★★☆ Thornton Lodge is a care home specialising in Dementia, situated on Trunnah Road in Thornton, near Blackpool. The service is situated close to a bus route into Blackpool and Cleveleys and there are local shops within walking distance from the home.
We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements as a result of this inspection. The Scottish Care Inspectorate is the official regulator for care services in Scotland. People told us that they felt their needs were well met and that their care was provided in a dignified manner. We were told that no complaints had been received for a considerable period of time. We looked at the home’s complaint procedure that was displayed in a communal area.
Although we saw that satisfaction surveys were freely available in a communal area of the home, we were told that nobody ever completed or returned one. People living at the home and their family and friends preferred to speak with staff on an ad hoc basis in order to express their views or opinions. People told us that they were pleased with the level of care that was being delivered to them and that their needs were being well met.
Stockdove House 12 Stockdove Way, Thornton Cleveleys, FY5 2AP ★★★☆ Mr D Lalgee is an individual provider of Stockdove House, a home for a maximum of 10 people in Cleveleys. The building is a detached house with bedrooms on two floors. It is close to shops, local facilities and public transport. We are preffered providers for Lancashire county Council and accept service users from all areas, social services and privat... Cleveleys Nursing Home 19 Rossall Road, Thornton Cleveleys, FY5 1DX ★★★☆ This is a care home that provides nursing for 32 people.
People spoken with said they were satisfied with the range of activities provided. We saw that a number of people were very much enjoying an afternoon concert on the television. A relative told us, “Mum is safe and has settled in brilliantly, she is much improved. She is talking and mixing with other people, more importantly she is a lot happier”. We saw appropriate recruitment checks were carried out to ensure suitable people were employed to work at the home and there were sufficient staff to meet people’s needs. People were supported in a prompt manner and people told us they had no concerns with the availability of staff.
However, the home did not fully protect people from unsafe premises. We found issues with the maintenance of safe premises and the home's systems to monitor maintenance and quality assurance. A range of routine audits were in place including medication and fire safety. This helped to ensure that a consistent service was maintained that helped to protect people and keep them safe.
We reviewed care and staff records, nutrition, maintenance and the home’s environment. We also checked policies and procedures; various audit processes; and how the home worked with other providers. We spoke individually with a number of people living at the home, two relatives, a visiting professional and members of the staff team. Care practices were also observed throughout the inspection. The service had systems to record safeguarding concerns, accidents and incidents and took action as required. The service carefully monitored and analysed such events to learn from them and improve the service.
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