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The premises had been arranged to ensure that people could move around freely and safely. Staff knew the likes and dislikes of people who lived at the home and delivered care and support in accordance with people’s expressed wishes. During the inspection we saw people were supported to carry out activities which were meaningful to them. Processes were in place to ensure people’s freedom was not inappropriately restricted and staff told us they would report any concerns to the registered manager. Staff received regular support from the management team to ensure training needs were identified. We found staff received appropriate training to enable them to meet peoples’ needs.
We reviewed care and staff records, nutrition, maintenance and the home’s environment. We also checked policies and procedures; various audit processes; and how the home worked with other providers. We spoke individually with a number of people living at the home, two relatives, a visiting professional and members of the staff team. Care practices were also observed throughout the inspection. The service had systems to record safeguarding concerns, accidents and incidents and took action as required. The service carefully monitored and analysed such events to learn from them and improve the service.
Location and contact details
However, the home did not fully protect people from unsafe premises. We found issues with the maintenance of safe premises and the home's systems to monitor maintenance and quality assurance. A range of routine audits were in place including medication and fire safety. This helped to ensure that a consistent service was maintained that helped to protect people and keep them safe.
Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices. The registered provider had reported incidents to the commission when required. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees.
Services we don’t give a rating
There was a culture of promoting dignity and respect towards people. People who lived at the home told us staff treated them as individuals and delivered personalised care that was centred on them as an individual. We only received positive comments about the quality of meals provided.
We have made a recommendation that the registered provider introduce processes to ensure key information about the service required by CQC is submitted within an agreed timescale. Alexandra Court is an unusual establishment in that it is a care home for older people, providing single apartments with lounges and kitchens for each person. There are a variety of communal areas for the use of people including spacious lounges and a large conservatory.
Caring
Staff wore protective clothing such as gloves and aprons when needed. We found supplies were available for staff to use when required, such as hand gels. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 22 May 2018. In claiming this listing, you are confirming that this service belongs to you and you agree to only upload true and accurate information.
We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements as a result of this inspection. The Scottish Care Inspectorate is the official regulator for care services in Scotland. People told us that they felt their needs were well met and that their care was provided in a dignified manner. We were told that no complaints had been received for a considerable period of time. We looked at the home’s complaint procedure that was displayed in a communal area.
For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections. If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below. The vast majority of comments we received were very positive. We saw staff treated people with respect and kindness and people told us they were involved in their care planning.
We found equipment had been serviced and maintained as required. Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. Care records showed they were reviewed and any changes had been recorded. We found there were sufficient numbers of staff during our inspection visit.
Medication care plans and risk assessments provided staff with a good understanding about specific requirements of each person who lived at Conifers Care Home. We found the registered provider continued to provide a good standard of care to people who lived at the home. – the service is performing badly and we've taken enforcement action against the provider of the service. We additionally observed that the home worked with external providers adequately. A visiting community nurse told us, “The staff have a good rapport with patients. I would recommend the Conifers and would have no doubts about placing my mum here”.
The Care Quality Commission is the official regulator for the care sector. They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. The senior management team had identified a gap in their staff training requirements and were taking action to address this shortfall. Policies and procedures were to be developed in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards and staff training was planned.
The nursing home also cares for residents with dementia and sensory impairment. Balmoral Rest Home 2 Conway Avenue, Thornton Cleveleys, FY5 3JH ★★★☆ The Balmoral Rest Home offers personal care only for people aged 65 years and over on a short term or permanent basis. It accommodates people in single bedrooms, some of which have ensuite facilities. There are communal areas for the use of people living at the home, including two lounges and a d...
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